Terms & Conditions

“ProGuard Exteriors” is a trading name of Elite Painters Ltd. Elite Painters Ltd is Registered in England and Wales (Company No: 10352234)

 0800 612 5254
 07523 867725

 Registered Office: 4 Crawford Road, Aylesbury, Bucks HP18 0YZ
 Company Registration No: 10352234
 VAT Number: 265600217

Guarantees provided by Elite Painters Ltd (trading as “ProGuard Exteriors”) are NOT insurance-backed.


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 6125 254 or write to us at 4 Crawford Road, Aylesbury, HP18 0YZ or email us at info@proguardexteriors.co.uk.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.


Notice of the Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

This notice should be sent to: 4 Crawford Road, Aylesbury, HP18 0YZ or email info@proguardexteriors.co.uk.

ProGuard Exteriors

Unit 58a Western Road
HP23 4BB

 0800 612 5254
 07523 867725

 “ProGuard Exteriors” is a trading name of Elite Painters Ltd
 Company No: 10352234
 VAT Number: 265600217

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Proguard Exteriors

© 2018 Elite Painters Ltd T/A Proguard Exteriors All Rights Reserved

“ProGuard Exteriors” is a trading name of Elite Painters Ltd | Registered in England and Wales (Company No: 10352234) Registered Office: 4 Crawford Road, Aylesbury, Buckinghamshire HP18 0YZ